LODGING AND PLAYCARE POLICIES
Evaluation Day: We require all new dogs to complete an Evaluation Day prior to their stay. We complete Evaluations Monday-Saturday, however there is limited availability for these. To schedule an Evaluation, please book a half day of playcare.
Dogs must be at least 4 months old, have all their vaccinations, be house trained, non-pet aggressive, and non-people aggressive for the safety of other dogs and staff. They must have been socialized with people and dogs.
Spay/Neuter Policy: All boarding and playcare clients over the age of six months must be spayed or neutered. We will, at our discretion, make exceptions for certain dogs with a veterinarian’s note stating that they have a medical condition that prevents them from being spayed or neutered.
Vaccinations: Dogs must be up to date on vaccinations. All vaccinations must be administered at least 24 hours prior to arrival. Frequency is based on your vet’s requirements. You or your vet can email the records directly to us prior to boarding or playcare. Email records to email@example.com. You can also upload to your profile, once you log in to make your reservations.
DHLPP (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus)
Flea/Tick Preventative: Dogs must be on flea and heart worm prevention. To help us maintain a flea-free environment, pets that check in at Lone Star Pet Ranch with fleas will receive a flea treatment at the owner’s expense.
Collar/Leash Policy: Dogs must wear a nylon or leather collar with name and current rabies tag. Other collars and harnesses are hazardous within the play group. Dogs MUST be on leash when on Lone Star Pet Ranch property. Lone Stay Pet Ranch is not responsible for any injuries to your dog if your dog is off leash.
LODGING SCHEDULE AND PROCEDURES
Holidays, including Spring Break: Reservations and a deposit of $100 are required. Deposit will be used towards your total due. A 10-day cancellation notice is required prior to first day of boarding. If you cancel 10 days prior to your first day of boarding a refund will be issued or you can put your deposit towards a credit for your next stay. Cancellations without proper notice or a no-show for a reservation will result in forfeiture of deposit. This includes Christmas, Thanksgiving, and Spring Break only.
Pick-Up/Drop-Off: Dogs can be dropped off anytime within our office hours. Although, we suggest you drop off your dog(s) no later than 3pm, so they have time to play before going in for dinner. We are closed for pick up and drop off on these Holidays: New Year’s Day, Easter, Fourth of July, Thanksgiving and Christmas, however, our staff still works on those days to ensure your pets enjoy their stay while you are away.
Thanksgiving Eve, Christmas Eve, and New Year’s Eve our hours for pick up and drop off are 7am-3pm.
Food: We feed meals twice a day: prior to morning playtime, and evening (around 6pm). We recommend that you bring your own food in pre-measured and pre-marked zip lock baggies to maintain your pet's normal diet (please add feeding instructions). However, we do provide Heritage Ranch by H‑E‑B® Chicken & Brown Rice for $3/per day/per pet.
Schedule: Outside playtime is from one hour after breakfast until 12:30pm. Mandatory nap time is from 12:30pm-2pm. Then more playtime from 2pm -5pm. Playtimes may vary during inclement weather.
Medication: We give oral medications to your dogs at no extra cost. Bring medications in a clearly marked container with the following information: dog's name, name of medication, dosage per day or as needed and the reason for the medication.
Bedding: You do not need to bring anything else for your dog as we provide raised beds and blankets, towels, food dishes, we don't allow rawhide chews or cooked bones. You may bring toys if you are requesting your dog to be kenneled at night, but they are not allowed in the play areas, and we are not responsible if they are lost or eaten. Label anything you do bring with the dog's name.